Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to our online store.

These Terms of Service govern your use of our website and your purchases from our store. By visiting our website, placing an order, or using any part of our services, you agree to these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. ONLINE STORE TERMS

You may use our store only for lawful purposes.

You must not use our products, website, or services for any illegal, fraudulent, abusive, or unauthorized purpose.

You must provide accurate and complete information when placing an order, including your contact information, shipping address, and payment information.

2. PRODUCTS AND SERVICES

We sell physical consumer products through our online store.

Many of our products may be produced or prepared specifically after an order is placed.

Product availability, designs, materials, specifications, colors, sizes, prices, and other details may change from time to time without prior notice.

We make reasonable efforts to display product images and colors accurately. However, colors and appearance may vary depending on your device, screen settings, materials, production methods, and other factors.

3. PRODUCT INFORMATION AND SIZING

Customers are responsible for reviewing product descriptions, available options, and sizing information before placing an order.

Where a size guide is provided, please review it carefully before purchasing.

Selecting the wrong size, color, product, or other option may not qualify for a return, replacement, or refund when the product has been made to order.

Please review our Return & Refund Policy for complete information.

4. ORDERS

Submitting an order does not guarantee that the order can be fulfilled.

We reserve the right to cancel or refuse an order when reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized transactions
• Incorrect pricing or product information
• Product unavailability
• Invalid or incomplete shipping information
• Technical or payment processing errors
• Violation of these Terms of Service

If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method.

5. ORDER CHANGES AND CANCELLATIONS

Orders may be sent to production shortly after they are placed.

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate requests when production has not yet begun, but we cannot guarantee changes or cancellations after an order has entered production.

6. PRICES AND PAYMENT

Product prices are displayed on the store before checkout.

Unless otherwise indicated, prices for the United States market are displayed in U.S. dollars.

Shipping charges and any applicable taxes or other charges are displayed during checkout when applicable.

Payment must be successfully authorized before an order can be processed.

Payments may be processed by third-party payment providers. Your use of their services may also be subject to their applicable terms and privacy policies.

7. SHIPPING AND DELIVERY

Processing and delivery times are estimates and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, high order volumes, address issues, product availability, and other disruptions.

Customers are responsible for providing an accurate and complete shipping address.

Please review our Shipping Policy for further information about processing, shipping, tracking, lost packages, and delivery.

8. RETURNS, REFUNDS, AND REPLACEMENTS

Returns, refunds, exchanges, and replacements are governed by our Return & Refund Policy.

Because some products are made specifically for each order, we may not accept returns or exchanges based solely on a change of mind, incorrect size selection, incorrect color selection, or other customer ordering errors.

Damaged, defective, misprinted, or incorrect items will be reviewed according to our Return & Refund Policy.

9. ACCURACY OF INFORMATION

We make reasonable efforts to keep information on our store accurate and current.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or other details.

We reserve the right to correct errors and update information where reasonably necessary.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this store, including original designs, graphics, text, branding, photographs, and other materials, may be protected by intellectual property rights.

You may not reproduce, copy, distribute, resell, exploit, or use protected store content for commercial purposes without appropriate authorization.

11. PROHIBITED USES

You must not use our website or services to:

• Violate applicable laws or regulations
• Infringe intellectual property rights
• Submit false or misleading information
• Transmit malicious software or harmful code
• Attempt unauthorized access to the website or related systems
• Collect information about other users without authorization
• Engage in fraudulent or abusive activity
• Interfere with the security or operation of the store

We may restrict access to our services when these terms are violated.

12. THIRD-PARTY SERVICES

Our store may use third-party platforms and service providers for functions such as website hosting, payment processing, manufacturing, order fulfillment, shipping, analytics, and other services.

We are not responsible for third-party websites or services that are outside our reasonable control.

Links to third-party websites are provided for convenience and do not necessarily constitute an endorsement.

13. DISCLAIMER

We make reasonable efforts to provide accurate information and reliable service, but we cannot guarantee that the website will always operate without interruption, delay, or technical error.

Nothing in these Terms of Service excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products where such liability may legally be limited.

Nothing in these terms limits liability that cannot lawfully be limited or excluded.

15. PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected, used, and protected.

16. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The version published on our website at the time of your use or purchase will apply as permitted by applicable law.

We encourage customers to review these terms periodically.

17. SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. CONSUMER RIGHTS

These Terms of Service do not remove or reduce mandatory consumer rights available to you under applicable law.

If a provision of these terms conflicts with a mandatory consumer protection law that applies to your purchase, the mandatory legal requirement will prevail.

19. CONTACT INFORMATION

Questions about these Terms of Service or an existing order can be submitted through the Contact page on our store.

When contacting us about an order, please include your order number and enough information for us to identify and assist with your request.