Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Most of our products are made to order specifically for each customer.

Orders are typically produced and prepared for shipment within 2–5 business days. Production time is separate from shipping time.

During busy periods, holidays, product shortages, or other unexpected circumstances, processing may take longer.

SHIPPING DESTINATIONS

At this time, we primarily ship to customers in the United States.

Additional countries and regions may become available as our store expands. Available shipping destinations will always be shown at checkout.

SHIPPING RATES

Shipping costs are calculated and displayed at checkout before payment is completed.

For eligible U.S. orders, available shipping options may include:

Standard Shipping
Estimated delivery: approximately 3–4 business days after fulfillment.

Express Shipping
Estimated delivery: approximately 1–3 business days after fulfillment.

Express shipping may require a valid phone number and may not be available for every product or delivery address.

DELIVERY ESTIMATES

Total delivery time consists of:

Production time + Shipping time

Delivery dates shown at checkout are estimates and are not guaranteed.

Delays may occasionally occur due to weather, carrier disruptions, high order volumes, customs procedures, product availability, or other circumstances outside our control.

TRACKING

When tracking is available, you will receive shipping confirmation and tracking information after your order has been shipped.

Please allow some time for the carrier’s tracking system to update after receiving your tracking number.

MULTIPLE PACKAGES

Depending on the products ordered and the fulfillment locations used, items from the same order may occasionally be shipped separately.

If this happens, you may receive more than one package and more than one tracking number.

SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible.

We will try to update the address if the order has not yet entered production or shipped, but changes cannot be guaranteed once fulfillment has begun.

We are not responsible for delivery problems caused by incorrect, incomplete, or outdated addresses provided by the customer.

LOST OR DELAYED ORDERS

If your estimated delivery date has passed, please first check your tracking information and contact the carrier when appropriate.

If your package appears to be lost, contact us as soon as possible with your order number.

We will review the shipment and determine the appropriate next step.

DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location.
• Ask household members or neighbors.
• Contact the shipping carrier.
• Allow a short additional period in case the carrier marked the package as delivered before final delivery.

If the package still cannot be located, contact us and we will review the situation.

CUSTOMS AND IMPORT FEES

For international orders that may become available in the future, customs duties, import taxes, or other local charges may apply depending on the destination.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

CONTACT US

If you have questions about shipping or an existing order, please contact us through the Contact page on our store and include your order number.