Refund policy
RETURN & REFUND POLICY
Most of our products are made to order specifically for each customer. Please review your order details, size, color, and shipping address carefully before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.
Please include your order number and clear photos showing the issue. Once the problem has been reviewed and approved, we will provide a replacement or refund at no additional cost to you.
You do not need to return a damaged or defective item unless we specifically ask you to do so.
WRONG SIZE, WRONG COLOR, OR CHANGE OF MIND
Because our products are made to order, we do not accept returns, exchanges, or refunds for:
• Ordering the wrong size
• Ordering the wrong color or product
• Buyer’s remorse or change of mind
• Items that are no longer wanted after the order has been produced
Please check the product description and size guide carefully before placing your order.
ORDER CHANGES AND CANCELLATIONS
Orders are sent to production shortly after they are placed.
If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate your request if production has not yet started.
Once an order has entered production, we cannot guarantee that it can be changed or canceled.
LOST PACKAGES
If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date.
We may ask you to confirm your shipping address and check with the local carrier before a replacement or refund is approved.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
If an order has not yet shipped, we may be able to update the address. Once an order has shipped, address changes cannot be guaranteed.
If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply to resend the order.
REFUNDS
Approved refunds will be issued to the original payment method.
Processing times after a refund is issued may vary depending on your bank or payment provider.
HOW TO CONTACT US
If you have a problem with your order, please contact us through the Contact page on our store and include your order number and a description of the issue.
Please do not send products back without contacting us first.
We reserve the right to review each request individually and to refuse claims that do not meet the conditions described in this policy.